Nec intramail feature handbook

The setting of this option depends on how the subscriber would pre- fer their mailbox to operate. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable in from system programming.

Page Automated Attendant Automated Attendant Automated Attendant Description The Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.

This helps an outside caller, for example, that wants to return to the Automated Attendant so they can dial another co-worker or use a different Automated Attendant option. This lets rotary telephone users stay on the line to leave a message or have their call processed. Instead of dialing an extension as the for- warding destination, the user just presses their key instead. Page Call Screening Call Screening Call Screening Description Call Screening allows a display keyset extension user to listen to screen a voice mail message as it is being left in their mailbox.

Call Screening emulates a standard home answering machine — in addition to provid- ing more control when handling incoming messages. Your telephone display automatically changes to show the Call Screening soft key options.

Call Screening is only available while your telephone is idle. Operation See Make Call on page This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. With Centrex Transfer, the Automated Attendant answers an outside call and then transfers the caller back to the telco using the same trunk on which the call initially rang.

Page Conversation Record Conversation Record Conversation Record Description Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Conversation Record can be helpful when an extension user is on a call that involves a lot of detail such as a technical discussion or extensive directions.

This includes Intercom calls and Conference calls. IntraMail provides 16 Dial Action Tables. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach — just their name.

Listen to the current Directory Dialing Message if any. The type you choose depends only on available resources and your programming preference, since they work identically. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox. After exiting, the sub- scriber can use their extension for normal call processing. Page Flexible Answering Schedules Flexible Answering Schedules Flexible Answering Schedules Description The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week.

You can customize the announcements and routing options to exactly meet the site requirements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls. There are 3 components to Flexible Call Routing. There is no extensive reprogramming required. Enable this option for a mailbox if the subscriber prefers to receive all calls sent by the Automated Attendant as Unscreened Transfers. With Unscreened Transfers, Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data if provided by telco and enabled in programming as the call is ringing.

If a caller leaves a message at any extension within the group, the system stores the message in the Group Mailbox. A Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. Press to hang up. When setting up a Dial Action Table, you may want to use Hang Up for unused actions rather than the caller hearing the stan- dard error message. Normally, the Instruc- tion Menu greets callers and provides them with the Automated Attendant dialing options.

Page Listening To Messages Listening to Messages Listening to Messages Description While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The selected Message List. The message number in the selected list. The date and time the message was left. While at their own phone, the subscriber just presses a single key to log onto their mailbox.

The recorded name can be up to 10 seconds long. The chart below summa- rizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date of each mes- sage they receive without taking any extra steps.

This effectively unlocks the mailbox. Without a security code, the subscriber just presses their key to immediately log onto their mailbox.

The Main Menu provides quick access to the most commonly used mailbox features in a central location. It includes listening and recording options, as well as additional selections for recording mailbox names and greetings.

You automatically go to the mailbox Main Menu. Plays Help message which summarizes the Main Menu options. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information.

Forwarding is helpful when a subscriber receives a message with which a co-worker can assist them. Rather than sending a new message, the subscriber can just forward the message with which they need help. Then can listen to just new messages, just saved messages, or all messages. Message Listen Mode lets the subscriber customize their mailbox to initially play just the list of messages to which they want to listen.

IntraMail will let them know automatically. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold.

Operation See Record and Send a Message on page To conserve storage space and make it available for new messages, decrease the Message Storage Limit. If storage space is not an issue, increase the Message Storage Limit so subscribers can store additional messages. Since there are a total of 8 Answer Tables, this allows up to 8 companies or depart- ments to share a single IntraMail.

It also provides additional dialing options to callers routed to an Announcement Mailbox. Start recording. Screened Transfer and its related feature Unscreened Transfer allows the IntraMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator.

It is similar to telephone system screened transfers in which the transferring party controls the transfer.

A Security Code must be 4 digits long, using If a subscriber wants to keep their mailbox private, they can enter a Security Code. Listen to the current Directory Dialing Message if any. By default, the caller can dial the digs to enter the name or dial to return to the Automated Attendant.

The System Administrator can delete all messages in a Subscriber Mailbox. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox.

A Subscriber Mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub- scriber can use their extension for normal call processing.

External Transfer allows an Automated Attendant caller to automatically route to an outside telephone num- ber. If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the IntraMail voice prompts.

A Subscriber Mailbox user can record a personalized greeting for their mailbox. An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mail- box is a Subscriber Mailbox that does not have an extension associated with it. The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc- tion Menu greets callers and provides them with the Automated Attendant dialing options.

Leave message and hang up. To leave a message in a mailbox from outside the company: Do one of the following. Page Listening To Messages Listening to Messages Listening to Messages Description While or after listening to a message, an extension user has many message handling options from which to choose. While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose.

A subscriber can log onto their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log onto their mailbox. The System Administrator can delete the security code for any Subscriber Mailbox.

This effectively unlocks the mailbox. Without a security code, the subscriber just presses their V-MAIL key to immediately log onto their mailbox. The Main Menu provides quick access to the most commonly used mailbox features in a central location. Plays Help message which summarizes the Main Menu options.

A Subscriber Mailbox user can delete any messages left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information. A Subscriber Mailbox user can forward a message in their mailbox to a co-worker. Forwarding is helpful when a subscriber receives a message with which a co-worker can assist them.

Rather than sending a new message, the subscriber can just forward the message with which they need help. Page Message Listen Mode Message Listen Mode Message Listen Mode Description When a user calls their mailbox, they can dial a code to listen to all their messages, their new messages, or their saved messages.

After logging onto their mailbox, the subscriber can select the category of messages to which they want to listen. D 3 [Pager] - [Pager] Skip this option without changing your entry.

For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold.

The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Sub- scriber Mailbox recorded or default greeting. A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. A mailbox can have a security code to protect it from unauthorized access.

A Security Code must be 4 digits long, using If a subscriber wants to keep their mailbox private, they can enter a Security Code. The System Administrator features are an essential part of IntraMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance.

Access the System Administrator Menu. Since IntraMail is completely integrated with the telephone system software, the IntraMail time and date is the same as the phone system time and date.

Since time and date is used on telephone displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately. While listening to a message, a Subscriber Mailbox user can dial to hear the Time and Date the message was left. This lets the caller leave a personal message for the co-worker. Press the Call Coverage key. This manual is also suitable for: Dsx series. Print page 1 Print document 94 pages.

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