Usability test scenario template

Move ahead with purchasing the flight and hotel you chose. Stop when you are asked for credit card info feel free to use fake details while filling out the steps. Is anything confusing or difficult about the checkout process? Sign in using the email example domain. This account has a flight and hotel booked in it.

Find the details of this booking. What options are there for sending these details to yourself and your friend? What makes you think that it would or would not? Find information about the pricing options for this tool. Which tier would be the best fit for your needs and budget? Do you have any other thoughts about the pricing page?

Sign up for a free trial of the platform. Remember, you must use a real email, as you will have to confirm the account before using it. All other details may be fake. Confirm your email, and then return to your logged-in account.

What information do you see right away? What are you able to do now? As you go, talk about anything that you like or dislike about the process. Can you find any examples on the site of what it would look like? Proceed to the purchase page. What are your impressions of this page? Would you be comfortable making the purchase right now? Please describe why or why not. What does the persona hope to accomplish by visiting the website?

What characteristics of the persona might help or hinder his or her site interaction? You should focus on users and their tasks rather than on your site's organization and internal structure. As a result, you will know what content the site must have and how it should be organized. When identifying scenarios for usability testing , you should limit your test to 10 to 12 tasks due to time constraints. Additionally, in a usability test, you can ask users for their own scenarios.

Why would they come to your site? What do they want to do? Usability testing scenarios should not include any information about how to accomplish a task. The usability test will show how the participant accomplishes a task and shows you whether the interface facilitates completing the scenario. You should, however, write down how to accomplish the task. This information is included in the material that the observers and note-takers will use. Include the main pathway and any alternative pathways the participant may use to accomplish the scenario.

After the test, compare how you thought users would complete the task to how they actually completed the task. Skip to main content.

Improving the User Experience. Scenarios Scenarios describe the stories and context behind why a specific user or user group comes to your site. Scenarios are critical both for designing an interface and for usability testing. What to Consider When Writing Scenarios Good scenarios are concise but answer the following key questions: Who is the user? Use the personas that have been developed to reflect the real, major user groups coming to your site. Why does the user come to the site?

Report a Bug. Previous Prev. Next Continue. Home Testing Expand child menu Expand. SAP Expand child menu Expand. Web Expand child menu Expand.

Must Learn Expand child menu Expand. Big Data Expand child menu Expand.